Terms and Conditions
"Buyer" means the person placing the order with Original House.
"Company, we, us, our " means Original House ltd.
"Contract" means the contract for the supply of goods including the conditions.
"Goods" means the goods / merchandise that Original House is to supply in relation to the terms and as detailed on any invoice.
Goods remain the property of Original House until the payment has been received in full and goods will not be delivered or collected until the payment has cleared.
Prices are shown including any tax. Where applicable this tax is worked out using the Margin Scheme, and this can not be reclaimed. There are cases when the company is selling reproduction goods and Vat @ the current rate is included in the price.
At any stage if a customer would prefer to be quote prices + VAT. This can easily be arranged. Useful for trade etc.
Any goods supplied to EU member countries will be invoiced without VAT as long as the buyer is registered for VAT in the country of destination with a current VAT number, including the country code. Identification may also be required.
Prices are quoted in British Sterling, £. Any overseas buyers will be charged at the exchange rate at the time of invoicing. Prices are correct at this time but may be subject to revision and market fluctuation. Delivery will be charged on top of these prices.
Refunds are not offered to goods purchased. Credit notes may be offered to the full value of the goods excluding any delivery / collection charge, providing that they are returned within 1 week of the date of invoicing. Credit notes must be used within 12 months of the date of issue. Goods will only be accepted for return if they are returned in the same condition as at the invoice date. A 20% restocking fee may be deducted from the credit note at the company's discretion.
Many of our goods are 'antique / reclaimed' and it is the responsibility of the buyer to satisfy themselves that the condition, quality, and function of the goods will will suit the buyers intended use.
Pictures / Photographs.
All the pictures on this website are taken 'in house' and are copyrighted and therefore belong to Original House Ltd.Please ask for permission if you wish to reproduce these in anyway.
The company's liability to the buyer will at no time exceed the price of the goods supplied. The company shall be under no liability whatsoever for any loss, damage or expense whether direct or indirectly resulting from the supply of goods.
Dimensions / Timings / Descriptions.
All dimensions and timings provided are estimated and approximated. The company endeavors to provide information about the provenance / age of goods. However, the company can give no guarantee as to the accuracy of this information.
Unless otherwise stated all electrical goods are sold as antique and will require rewiring / testing and a certificate by a qualified electrician.
Woodworm / woodboring beetle / common furniture beetle.
As all of our furniture has some age to it there may be evidence of old worm. As a rule we re-treat anything that may or may not have worm if there is any evidence. However, it is impossible to be 100 % certain that this treatment is totally effective and Original House takes no responsibility for any damaged caused to furniture supplied or to surrounding furniture or building materials.
New Zinc Tops,
Zinc tops scratch and ware very easily - this all adds to the character of the finish and is really why people chose Zinc tops. It can also move and needs to be treated with care. Do not place next to heat sources such as radiators or place hot objects on top, use matts. Original House will not be liable for natural ware occurring to Zinc tops. Please see this link for more detailed information.
Wood finish / care.
Use a warm, damp and slightly soapy cloth to wipe over. Do not use any spray cleaners as they can damage the protection of the lacquer finish or use wax as a build up can occur and spoil the appearance of the finish. Where furniture is installed on site within two weeks of being finished by us, special care should be taken not to damage the lacquer finish. Lacquer can take several days to be heat-proof and up to two weeks to fully cure. During this time we strongly advise placing hot objects on mats rather than the bare top.
Oiled finishes - these do not provide as much protection as lacquer finishes, nor are they as durable. Particular care should be taken to wipe up spills immediately. If they are not cleaned immediately, a permanent stain can result. If Osmo oil (or similar) has been used and after time the tops feel noticeably dry, apply additional coats.
Cast Iron Radiators;
Each radiator is carefully inspected for
finish quality prior to dispatch, then carefully wrapped. Should your radiator
suffer any damage during positioning then we can supply touch up pots of paint
free of charge.
Full polish and Highlight finished radiators
external surfaces should be kept dry at all times. A light coat of oil will
prevent any surface rust appearing and will need to be reapplied as required. These are not recommended for bathrooms.
Prior to dispatching your radiators we have
assembled and pressure tested each radiator to 12 bar pressure over a 24 hour
period. The normal pressure of a central heating system is 2 – 3 bar of
Original House radiators are guaranteed
against any manufacturing defects for a period of 10 years with effect from the
date of purchase on the invoice. Original House will offer a full replacement for any faulty goods caused
by improper manufacture, but the purchaser is responsible for the costs relating
to the disconnection/reconnection and delivery and collection to the radiator
manufacturers workshop. This Guarantee
is subject to the following exclusions:-
- The defect is due to incorrect installation, improper
operation, misuse, accidents.
- Proof of purchase is not available.
- The guarantee is invalid if the radiator has been powder-coated
or shot blasted after purchase.
- Original House reserves the right to replace only the defective
section of the radiator.
- Original House is not liable for any consequential loss caused
directly or indirectly by any defects in its goods.
- The first retail purchaser of the goods is the benefactor of
this warranty and the warranty is not assignable.
All valves carry the standard 6 year
Dezincification / Corrosion
The Seller insist that all Goods should be suitably specified for the
system type they are to be installed on. In areas where aggressive water
prevails or where a softener is installed the use of dezincification resistant
materials would be advised. We insist that this is checked with the heating
installer / local water authority as responsibility for premature failure due
to corrosion will not be held by the Seller.
Goods cannot be returned once they have been installed.
The company can quote for delivery Nationally and Worldwide.
When the company has used a third party for this purpose any damage / missing goods must be inspected for at the time of delivery and reported using the delivery note to Original House within 3 days. Any damage after this period will not be the responsibility of the company. The deliveries are 'Curb side' only and it is the responsibility of the buyer to arrange suitable carriage of the goods into the building. Storage can be arranged with the company and is generally free for a period of 2 weeks. At the company's discretion storage may be charged after this period.
Section 1 – Who you are dealing with
Original House Ltd, a company registered in England and Wales under company number 6761433 and with our registered address at 42 Woodmancote, Cirencester, GLOS, GL7 7EF
Our principal places of business are:
East Buildings, Calmsden, Cirencester, GLOS, GL7 5ET.
Section 2 – How we treat your data
At Original House we look after your data very securely and never email lists with other companies for any purpose.
Generally we only date we keep is name, email and telephone number.
Section 3 – What we do with your information
When you enquire about an item or purchase something from us, as part of the buying and selling process, we collect the personal information that you give us, such as your name, address and email address.
With your permission, we may send you emails about new stock that we have sourced and events that we may be having. On average our Latest Stock email is sent out once a month.
Section 4 – Your consent
When you provide us with personal information to complete a transaction, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it.
At any time you may withdraw your consent for us to contact you, please either email us at email@example.com or simply unsubscribe by pressing the link at the bottom of our latest stock email.
Section 5 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Section 6 – Third-party services
We do not use any third party websites other than www.dotmailer.com who we use to send out our Latest Stock emails. Dotmailer complies to all E.U Data Protection Regulations.
Section 7 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
We will not take any credit card details as we only accept payment via BACS or Cheque.
If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at firstname.lastname@example.org.
This contract is subject to the law of England and Wales.